Return & Refund Policy

Hassle-Free Return and Refund Policy
At Valonita, your satisfaction is our top priority. While less than 3% of our customers choose to return their purchases, we ensure a smooth and straightforward return process for your peace of mind.

Returns

If you need to return an item, it must be unused (for hygiene reasons) and in its original packaging. You have 30 days from the date of purchase to initiate a return.

To start the return process, contact our customer service at info@valonita.com to receive the return address. Please note that the return shipping fee will be deducted from your refund.

Our support team will guide you through the process and provide refund details in advance. Have questions? We’re here to help!

Partial Refunds

If a returned item does not pass our inspection, you may qualify for only a partial refund. We do not cover shipping costs for products that do not meet refund or exchange criteria.

Non-Refundable Purchases

  • Orders with an incorrect shipping address provided at checkout (we are not responsible for lost packages due to incorrect or incomplete addresses)

  • Lifetime protection plans

  • Warranty protection

  • Gift cards

  • Charging cables

  • Clothing, caps, or protective covers for bottles

  • Shipping and handling fees

Ensure your shipping address is correct to avoid delivery issues.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 24 hours of delivery at info@valonita.com so we can resolve the issue as quickly as possible.

Return Address

Please send returns to: 5th Floor, Building 4, Phase 2, Niannianhong Furniture Group, Choujiang Street, Jinhua City, Yiwu City, Zhejiang Province, China

Include a tracking number with your return. Refunds will be processed once our warehouse confirms receipt of the item in good condition.

Refund Process

  • Refunds will be issued to your original payment method.

  • You will receive a confirmation email once your refund is processed.

  • Banks or card issuers may take 3-5 business days to complete the transaction.

  • A 15% handling and recertification fee will be deducted for returned products that have been opened.

Contact Us

For any questions, reach out to our customer service team: Email: info@valonita.com

We’re always happy to assist you!